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The Nexus of Conexus expands

20 February 2006 - Jake Orpen

Conexus, one of South Africa’s newest additions to the Outsourced Call Centre market has plenty to smile about as it celebrates the beginning of its 3^rd year of operation.

From humble beginnings in March 2004 where it operated a 6 seat helpdesk in Roodepoort, Conexus has experienced phenomenal growth over 24 months.

Conexus now employs over 100 staff in its 3 Call Centres. Its Flagship Call Centre in Rivonia has undergone a major upgrade to absorb Head-office staff and a lease extension of an additional 800 m2 to accommodate new outsourced projects, a state-of-the-art training centre and to allow for anticipated growth.

Revenue was up 73% between 2004-2005, new customer acquisition has been steady on the back of a buoyant economy and market-readiness for small and medium scale outsourcing.

Conexus also celebrates a number of other significant milestones in March:

• » Conexus signs up its 250^th customer onto its Tactix Software Solution
• » Conexus launches Tactix version 3.0 (the latest release of its post- transaction follow-up tool)
• » Conexus launches its "Mission-control" dept, new customer helpdesk and website
• » Conexus launches its Training Academy
• » The consolidation of its operations at the Rivonia Call Centre offices

Jake Orpen, Conexus MD, comments that these new investments further solidify Conexus as a major player in the Outsourced Call Centre market and provide the basis for aggressive sales efforts into new markets in and outside of South Africa.

- Ends -

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About Conexus

Conexus is a leading, award winning Customer Interaction Solutions company driven by passionate people. With significant investments in Call Centres and software applications, Conexus is able to provide clients with a full suite of innovative 1-to-1 Relationship Marketing, Sales and Service solutions.

More information can be found at www.conexus.co.za