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The new kid on the Customer Contact block!

3 November 2005 - Jake Orpen

Conexus marks its ground as a major customer contact player

Following its launch in March 2004, Conexus, an award-winning provider of Customer Interaction Solutions, has announced its arrival as a major customer contact player with its Call Centres consistently generating over 120 000 outbound calls per month. These contact volumes immediately position Conexus as a Market leader in South Africa as far as out-bound contact centres go.

Conexus's innovative software used in conjunction with its Call Centres (based in Cape Town and Johannesburg) enable effective out-sourcing of work such as:

• » Sales prospecting from databases
• » Sales follow-up campaigns
• » Service follow-up campaigns
• » Database cleaning services

Outsourcing of Call Centres to South Africa has become major news recently and Government is actively promoting the industry locally & internationally because of the Call Centre Industry’s ability to generate sustainable employment for South Africans.

Jake Orpen (Conexus MD) places these contact volumes into perspective by commenting that Conexus is able to contact the equivalent of Ellis Park packed to capacity in any given month via its Call Centres (no small feat for a company that is just over 18 months old).

This news follows recent accolades bestowed on Conexus by various bodies such as 2 Gold Loeries in 2004 for Best Overall CRM Programme & Best Use of Digital Media and more recently, a PMR Silver Arrow for excellence in Customer Service.

- Ends -

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About Conexus

Conexus is a leading, award winning Customer Interaction Solutions company driven by passionate people. With significant investments in Call Centres and software applications, Conexus is able to provide clients with a full suite of innovative 1-to-1 Relationship Marketing, Sales and Service solutions.

More information can be found at www.conexus.co.za