Conexus is proficient in one-to-one customer contact. Our reach extends SA borders into Africa and Europe.

Outbound

Conexus generates over 70 000 calls per month. Our expertise is in customer relationship management, customer satisfaction and loyalty monitoring, sales prospecting and lead generation.

Inbound

Our capabilities in inbound contact centre services span several sectors. We provide help desk support, lead management, customer query and complaint handling and managed appointment services with full SLA reporting.

• Tactix – Tactix is a Post-Service / Sales Follow-up system the provides real time reporting and complaint management systems.
• Evalu-X – is a tool for assessing call centre quality and allow our clients to to pinpoint exactly where training is needed for your agents
• X-Press –Complaint management system with the ability to log complaints remotely but manage centrally. It provides a system for escalation & alarms as well as for real-time reports and analysis. It also facilitates Customer Satisfaction Index improvement
• Viewscast – ViewsCast is an automated system that captures customer feedback after the experience has taken place
• XM-24 – XM24 is a market research data collection and real-time reporting tool, suitable for tracking and custom projects