Conexus continues to invest in technology and bespoke software development to improve your one-to-one customer experience.
Our contact centers are enabled with state-of-the art technology solutions such as VOIP, white noise, Witness voice recording, Avaya and Salesforce.
CMC Networks is our strategic partner in IT and telephony infrastructure technology.
We have a range of hosted in-house technology solutions to meet your business needs
- Tactix - Tactix is a Post Servie / Sales Follow up system that provides real time feedback and complaint management.
- Evalu-X – is a tool for assessing call centre quailty and allows our clients to pinpoint exactly where training is needed for agents.
- X-Press – is a complaint management system with the ability to log complaints remotely but managed centrally. It provides a system for escalation and alarms as well as for real-time reports and analysis.
- Viewscast – is an automated system that captures customer feedback after the experience has taken place.
- XM-24 – is a market research data collection and real-time reporting tool, suitable for tracking adn custom projects.
- Datafix – is a management system that helps to clean up old and and out-of-date customer databases.
- Lead Tracker – is a support service that monitors possible leads and relays messages to relevant parties.